Dell

It's been a long time since I've ever set foot (literally) on this blog of mine. To tell the truth, I kind of miss Creative Writing.. which doesn't matter anyway since I've missed my chance when I was in Form 5, finishing my SPM.

Anyway, with the time pasts, there's alot to tell which I don't really know where to start. Should I start with my current dilemma or the happy stories I've got in my memories with my new found friends..

Yes, I have a group of new found friends, good friends to be exact, when I started working in Dell (I'll share the dilemma next time). Whenever we had a bad customer, we'll just confide in each other, then make a joke out of it. Just so that we can stay calm and pull the stress off and get ready to take the next call. You see, our job was like in "Hell". We get calls from customers complaining, whether it's missing, wrong, damaged, or late delivery. At that time, we were in-charged of the Australian & New Zealand customers before we "expand our horizon" to the Malaysian & Singaporean customers as well.

I did learn alot from joining a huge MNC company. Whether it's dealing with outside customers or dealing with internal customer OR dealing with incompassionate boss (which I never really cared). Also, jealousy takes charge within colleagues too, then back-stabbing. Whenever we dealt with the outside customers, we'll heave a sigh, laugh, then try to solve their problem (if it is solveable). I'll give you an example of customers I once had.

Example 1
Z: Thank you for calling Hell, my name is Z. How may I help you?
C: I WANT TO COMPLAINT! I received this item in a VERY BAD CONDITION and I WANT a replacement NOW!
Z: Very well sir. Could you please tell me the Service Tag of your computer and kindly explain what kind of bad condition are you having with your computer.
C: WHAT COMPUTER? I'm talking about MY BATHTUB!
Z: &*%#$@!&!

Example 2
Z: Thank you for calling Hell, my name is Z. How may I help you?
C: Well, dear, I just want to tell you something about the "Hell" logo. It seems that the 'E' is falling off! And since I've told you that, I believe I have saved your company an amount of loss to rectify the next batches of new computers. Thus, I would also like to have a compensation since the logo on my computer is not rectifiable.
Z: ............

Example 3
Z: Thank you for calling Hell, my name is Z. How may I help you?
C: I WANT A ROYALTY PAID TO ME BY YOUR COMPANY!
Z: May I know why, M'amm?
C: Because my last name is also 'Hell'. You need to pay me money for using my name or I'll sue you!
Z: $#@!^**&%$

Example 4 (My colleague got this call and this is a classic joke of all times!)
M: Thank you for calling Hell, my name is M. How may I help you?
C: Yes. I just received this wireless keyboard that I bought 2 days ago and I want to exchange it for a new one.
M: Oh, why is that, sir? From what I've gotten from my colleague in the Technical Support Dept, it's still working fine. What other problems have you encounter to make you change your mind?
C: I DON'T CARE WHAT OTHER PROBLEMS THERE IS. I STILL BELIEVE THIS KEYBOARD IS SPOILT AND I WANT A NEW ONE, NOW!
M: Please explain, sir. I need to know so that we can keep up a good quality and customer satisfaction to customers like you.
C: Ok. Whenever I type normally, it's fine. BUT WHENEVER I TYPE IN MY PASSWORD, IT JUST APPEARS 'STARS'!
(What the customer meant was this star---> '******')
M: -_-|||

These are the customers' behaviour that makes us guffawed out loud in the office during lunchtime. Sigh.. now I'm starting to miss it as I'm already out of 'Hell'. But then again, I BELIEVE going out of 'Hell' will give me a refreshing new start.
Wish me luck!

Friends from Dell... shall be missing you guys lots!

In a Blink of an Eye

In a blink of an eye, 10 months passed.
In a blink of an eye, I've resigned from my second job.
In a blink of an eye, I've made plenty of good friends... and still counting.

Time really flies when you are either busy with work or having fun, which in my case, would be the latter. I've enjoyed myself in my previous company. I have, again, gained some other knowledge in the other field, like Geography, time zones, cultures and celebrations, languages, pronunciations, accents or different slangs used in different countries. It's really interesting to know for a fact that the Filipinos love to stress on the vocal "e" and consonant "r", eg. "Meeesterr" for "Mister"; or to master the Indian accent, you need to swing your head around while speaking to the get that perfect accent whereby you would stressed on each and every consonant in the word and silent the "h", eg. "eXCuse Me, Can YoU PLeaSe TeLL Me hoW To GeT To BaNJaRa hiLLs iN iNDia?" ( I can give you a very good imitation if you ask me nicely.. hehehe...); or the Thais loved porns so much that they even add it to their names, eg. Pornchai, Panuporn, Sukhaporn (which sounds like 'suka-porn' in the malay language).

However, over here, your seniority rise up fast. Blame it on the high turn-over ratio. Working with them for 1 less than 1 months, you're considered a newbie, 6 months makes you an old-bie, 12 months makes you a grand-bie, and 18 months and above you're called a hag-bie!

One thing I liked very much is the happy hour after 5.00pm on a Friday.
Hands off the phones! Get down the stairs! Go to Hardwicke! Have a beer!
Celebrate! It's another TGIF! Another week gone! In a blink of an eye.

710

I had a killer laugh when I found this funny thing in my E-mail and I thought, why not share it? Here goes..

This doesn't mean all women are stupid when it comes to cars....
But there always some exceptions?

Yesterday I was having some work done at the Ford dealer. A woman came in and asked for a seven-hundred-ten. We all looked at each other, and the mechanic asked, "What is a seven-hundred-ten?" She replied, "You know, the
Little piece in the middle of the engine. I lost it and need a new one. It
Had always been there." The mechanic gave the woman a piece of paper and a
Pen and asked her to draw what the piece looked like. She drew a circle and
In the middle of it wrote 710. He then took her over to another car which had the hood up and asked, "Is there a 710 on this car ?" She pointed and said, "Of course, it's right there."

Let's she what she meant by "710"...



-_-"

Sweet's Accident

Like many other nights, I was chatting happily with Sweet before going to bed. Then suddenly Sweet wants to hung up because it's time for him to drive back from Nyalas to Bukit Beruang. It was a long dark night to drive, which the journey will take him approximately 45 minutes to reach his destination. I told him to call me back within the 45 minutes, if not I'll assume he's stuck somewhere along the way with no phone receptions and a spoilt car. I even threatened to call his parents if he does not agree. He just briefly 'hrmmph' at me and assure me that it'll be just like a normal routine.

After 30 minutes, my phone rang. My eyes budged weirdly at his name appearing on the screen wondering how had he reached Bukit Beruang in 30 minutes. That is just impossible! I press the green button on my phone and Sweet's voice came into my ear a while later. His voice is stable, but I think I did hear trembles on and off.

Z: Sweet, don't tell me you've reached Bukit Beruang now? You speeding??!
Sweet: Z, I want to tell you something. Stay calm, OK. I had an accident.
Z: *Gulped* Are you serious? Don't play games with me. This is a serious thing.
Sweet: I'm not playing. This is a serious accident.
Z: Have you called your parents?
Sweet: Yes, I called them before I called you.
Z: (I am wondering how terrible the crash is, but decided to ask him later as I can hear his voice trembles a bit but tried very hard to stay cool) Are you hurt anywhere?
Sweet: I'm alright. Just a few bruises, don't worry. Look, I can't talk long. I need to settle some 'business' here.
Z: OK. But PROMISE me you will call me after you've finished whatever you need to do OK? I don't care what the time is, I will wait for your call.
Sweet: Sure, I promise.

At about 4am, Sweet called me to reassure that everything is OK. Later in the evening, I called to see how has he been holding up, wanted to kay-poh the whole story. Apparently, he's still so steady. I'm so proud of him. I would have freaked out if I have a terrible accident in the middle of the night and in the middle of nowhere,where I have to send my car to the metal scrapers. =(

After he gave me the whole story, with details, he provided me a verbal list which goes like this:-

Sweet: Z, in the future, I will still drive you around Malacca. So, which car would you prefer to be in? (a) Honda City; (b) Proton Persona; (c) Perodua MyVi; (d) Naza Sutra

I told him it's really up to the comfortability of the driver... but then again

I think the answer is obvious.

Checkout ViVo

Located at Autocity Juru, club-goers should check out ViVo. At first, I thought Vivo was only, you know, Vivo. But I saw the worker's shirt wrote 'Vivo' on top, and 'www.bed.com.my' at the bottom. Both of them are of the same boss. The club stretches from the top of Manhattan Fish Market until Bed, so in the inside it was actually quite big. I'll try to take pics of it the next time I'm there. ;-)

I was in Vivo yesterday night clubbing with SiewTing, Elayna, and some of their friends. First time there since their opening. It was better than I imagined. They have a stage in front of the DJ area, and on the wall there's kinda like a big screen made out of large pieces of LEDs. It was pretty cool, the atmosphere and interior designs and everything. Bartenders were playing with fire from time to time. And the nicest part of it was... I SAW A CUTIE DJ!!! Muahahaha... *Devilish Laughter* *grin grin* *devilish laughter again*

SiewTing was trying to save me from growing mushrooms with cobwebs and spiders... whilst trying to gather supports for her competition there, the 'Sexy Dance' competition. She did well having named the Second Runner-Up and got a free Bacardi Limon for the table.

One of the best pick-up lines I've ever heard (by my own ears) was:
X: Hi, how are you? Been here before?
Z: I'm good, thanks for asking. It's my first time in this club.
X: Me too. Nice club. Not working tomorrow?
Z: If I am, I wouldn't be here now.
X: Hahaha.. True, true. So, what are you working as?
Z: Currently jobless... (pause, listening to the music) You know any vacancies?
X: Yeah, I know. Quite a good one actually. Good benefits too.
Z: Oh, reeeally? What's the job scope?
X: Accompany me for breakfast, lunch and dinner. Benefits are free movies with me, I'll be your driver. Wanna know more?
Z: .........

My Very Own Convocation 2007

Finally, I can say I am 100% graduated!

Sweet's been so "nice" to me. Every night asking "Are you sure you're 100% graduated? Have you settled your accounts with the Finance Department? And how about the Security Department and the Library Department as well?", "Be sure to call them to confirm", "Have you got the RM500 deposit back yet?"
It's annoying! I've told him hundreds of times it's all been settled and yet he kept infuriating me.

And he did his job... booking the hotel rooms.. all messed up!
He got his days wrong. I'm not to go into that cuz it'll only madden me up furiously.
But the case did settled in the end. Lucky him I do not have to throw my fist above his chin.

I reached KL 3 days before my actual convocation day. And Sweet, this time, have been so kind to take leave to accompany me in KL. He even daringly drove to KL just because I needed a car to Cyberjaya so that I can register myself and verify my smartcard. How sweet Sweet is... or maybe he felt guilty?

I met alot of old friends there. My ex-housemates, coursemates, Badminton Club mates, Alpha Group mates, CLS mates, Cyberjaya mates, juniors, etc. When I thought I was the busy one dropping a little chat while waving hi-s & bye-s everywhere, when I turned around I saw Sweet was as busy as me. I poked him in his ribs and teased him whether was it my convocation or his, he just give me a grin and pat my head. At that moment, I wished I could hug him right in front of everybody. But then, we're in public places.. manners matters.

On D-day, I woke up at 4.30am to wash my hair. Heck, a girl needs hours to prepare for any personal big events. I meant events like proms (I'm passed that), convocation, engagement party, the W-day, etc. But that's out of the track. Anyway, Mom practically banged on the bathroom door when I'm still not finish by 5.15am, lecturing how I am going to be late if I still sleep in there. Amazing how Sweet can still sleep with all the commotions from my Mom. Anyway, we reached Cyberjaya at 7am sharp. Not many people arrived yet, considering we're able to park ourselves in a nice spot with minimal walking required. I found Angelina & KimSheng first before going into the Hall with Christina.

When I was up on the stage receiving my e-scroll, I was so afraid. Not of the big crowds, but afraid of accidentally breaking Tun Siti Hasmah's hands. She looked so fragile like an antique chinese porcelain vase where if it breaks, you're gonna get your butt being stumped in jail while singing 'Sweet Escape'. But her sincere voice of saying "Congratulations" to me made me feel like wrapping the antique porcelain with a lot a lot of newspapers and polystyrenes to preserve it in good shape.

Anyhow, after everyone received their e-scrolls we listened to Permata Dunia for the last time in the university. I almost had tears in my eyes, but kept reminding myself not to ruin my make up! When outside the hall, I was practically barged by Sweet, who brought my parents to me and gave me 2 big bouquet of flowers, one with white lilies, another with blue lilies & pinkish red roses. I love the smell of lilies!

* Snap snap here * Snap snap there * Flashlights here * Flashlights there * Huggies here * Huggies there*

Had a little late lunch with those Machi-gang seniors, Sweet's best friends. Then we head back to the hectic KL town for some studio pictures.
Again.

* Snap snap here * Snap snap there * Flashlights here * Flashlights there * Huggies here * Huggies there*

The night ended with an expensive dinner.. it cost about RM600++ per set of ten!
Despite the price, the food was delicious, and everybody enjoyed themselves.

We left KL for Penang the next day. And I am still wondering how the heck did we managed to fit so many things into Dad's car: 7 adults & 5 huge luggage & 4 huge paperbags & 2 big bouquets of flowers & 1 big teddy bear!


Pictures: Convocation Photos
Song: Mandy Moore - Extraordinary

Resignation

I think I did not tell this news in my blog yet.. 2 weeks ago... I QUIT!

I resigned my current job, without confirming a second job. Corina said it's daring. AiLin said it's daring too.. and plain stupid! Well, at that time I didn't think much, I just want to get out from that company as fast as I could before I was confirmed. Reasons for being so stupidly courages:-

• Not enough staff & no assistant - Thus workload was 3 times heavier compared to my colleagues at other outlets.
• No Over Time - Imagine working 3 times harder and not getting paid on overtime.. Imagine you'll be needed at your workplace for 12.5 hours and not getting the salary you're supposed to for 4 days straight... nice?
• Not enough allowance & claims - Allowance? Claims? Ptui!!! I've been cheated. I travelled from Queensbay Mall to Gurney Plaza every Monday, not even a single cent claimed. I've counted. Altogether it's more or less RM100/month, which accumulated to RM300 which I can't claim back!
• Rude clerk from HQ - At first I didn't know she's JUST a clerk since she's so bossy. I thought she's an exec. like me, until my HQ Operations Manager demanded to know why am I following orders from a clerk.
• A pervert Northern Manager - He labelled other older men ogling at young and pretty girls as D.O.M. (Dirty Old Men) which he does not knows he is included in his own category. And yes, when he speaks to you, he does not look at you in the eye.. his eyes are somewhere below.. on your humps.
• Stupid unreasonable rules - They wanted you to work, and yet said there must not be too many full shifts. They're already understaff, and yet not taking a newbie. Work 10 days straight without rest. Even work on your own actual Rest Day and only getting paid for the first 4 hours and not the other 4 hours which is "dedicated" to them for free.
• No holidays on weekends - At most, I can only take 2 days off in the weekends.
• No holidays in more than 2 days in a stretch - Meaning, no Saturday & Sunday off continuously.
• No holidays on public holidays - IF I am still working, you can expect me to be at Queensbay Mall this coming Merdeka.

And the nice things of working in a mall:-

• You get to know which celebrities is coming to the mall first-hand.
• You get to window-shop everyday.
• You get to know when the next sales is coming so you can save up.
• Sometimes get discounts in some outlets when mentioned working in the same mall.
• Get 10% discounts on Haagen Dazz (but I never tried it yet.)
• Try to get to know other outlet's staff so that you can get their Staff's Purchase (this is what my staffs always do, but still, I never tried it yet.)
• You get to see friends shopping in the mall and hid in a corner to call them and say, "I Know What You Did 5 Minutes Ago!" and keep snickering on the phone. Tee hee hee~

Oh ya, I just had my convocation last week. And I don't need to apply for leave!

AiLin's 23rd Birthday Over a Steamboat, Booze & Clubbing

On May 25th, it was AiLin's Apartment Stay in conjunction with her 23rd Birthday.
"Happi Birthday, Gal!"
I was actually having my rest day.. planning to go over to Penang at 1pm to have lunch with WYang before meeting AiLin & gang at 3pm, but my plans were ruined with an emergency call from the office the day before tipping that our DGM and VP is coming to my store at 10am! Shitto!
Had to rush over to my store before 10am and to work on a rest day, I have to work at least 4 hours to get paid a mere RM30. After their store visit and a little briefing on my team, our DGM & VP walks away with satisfaction of commenting the itsy bitsy tiny flaws in my store, and my people. To hell, as if they were on the field everyday to face the customers! I want to know if given them only a day to be at the front-line, I would really like to see how they long will they last!

At first I do not plan to work 4 hours. I was thinking after the briefing, I would like to go off straight. But when I was about to leave, the electrician came to fix the speakers for my store without making an appointment first. Darn! Had to wait until he's done then only I could go. Luckily, WYang was a patient guy. After lunch, I drove myself to Bayu Emas Apartment at 4pm. Initially, AiLin offered to drive me but when I waited for everything to be done, it was already 3.30pm.

Anyway, 1 good thing of arriving later is that the food is already prepared when I reached. I can just eat straight away! Hehehe... We had steamboat with pillow fight... then steamboat, liqour party and pillow fight... then liquor party and pillow fight... and then more pillow fights! Met 2 new friends there, one is AiLin's cousin, Jeremy, and another one is Jeremy's friend, "Hero". Both fits the category of "tall, dark, and handsome", in another words, HUNKY! Teeheehee~!

Been seeing some familiarity of Sweet in this pic... especially the forehead and those lips... guess who?

Oh ya, which hunkie doodie? *hint hint*

Liquor party contains 1 bottles of Chivas, 1 bottle of Kahlua, 1 bottles of red wine, and god knows how many can of beers are kept in the fridge. It looks harmless for a apartment-stay party, but some "friends" were already down. Hero actually had another plan in GLO after the party. So those who are still conscious tagged along with him there. I tagged along. With 5 more people, including the birthday girl herself. Reached there quite late which is about 1am, and it closed at 2.30am. I was quite disappointed it ended early because I don't feel like I've danced enough! Hero said he didn't have enough of booze! And LauK said he had enough dancing in pajamas!!

By the way, have you seen anybody go clubbing in pajamas before??! Really should have watched LauK in action... WITH pajamas on!!! ;-)